At Crownely, we strive to ensure customer satisfaction while maintaining clear and fair refund guidelines. This Refund Policy explains the conditions, timelines, and procedures related to refunds for purchases made on our website.
By placing an order with Crownely, you agree to the terms outlined in this Refund Policy.
Eligibility for Refunds
Refund Qualification
Refunds are only applicable for items that meet our return conditions and are approved after inspection.
Condition of Items
To be eligible for a refund, returned items must be:
- Unused and unworn
- In original condition
- In original packaging
- Free from damage, stains, or odors
Items that do not meet these conditions will not be eligible for a refund.
Return Window
Return Timeframe
Customers may request a return within 60 days from the date of delivery.
Late Returns
Returns requested after the 60-day window will not be accepted or refunded.
Refund Processing Time
Refund Timeline
Once we receive and inspect the returned item, refunds will be processed within 15 days.
Payment Method
Refunds are issued to the original payment method used during checkout.
Please note that banks or payment providers may take additional time to reflect the refunded amount in your account.
Shipping & Handling Fees
Non-Refundable Shipping Charges
Original shipping fees are non-refundable under all circumstances.
Return Shipping Responsibility
- Return shipping costs are fully the customer’s responsibility
- Crownely does not provide return shipping labels
- Shipping costs paid by the customer are non-refundable
Restocking Fee
No Restocking Charges
Crownely does not charge any restocking fees. There are no hidden deductions from approved refunds.
Wrong or Incomplete Address
Customer Responsibility
Customers are responsible for providing accurate shipping information at checkout.
Crownely is not responsible for:
- Lost packages
- Delayed deliveries
- Failed deliveries
caused by incorrect or incomplete addresses. Such cases are not eligible for refunds.
Non-Refundable Items
Ineligible Returns
Refunds will not be issued for:
- Used, worn, or damaged items
- Items returned without original packaging
- Items returned after the return window
- Items damaged due to customer misuse
Order Cancellation & Refunds
Cancellation Requests
Order cancellation requests must be submitted shortly after placing the order. Once an order has been processed or shipped, it cannot be canceled and must follow the standard return process.
Refund Approval Rights
Inspection & Approval
All returned items are inspected upon arrival. Crownely reserves the right to approve or deny refunds based on the item’s condition and compliance with this policy.
Policy Updates
Changes to Refund Policy
Crownely reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.
Contact Information
Customer Support
If you have questions regarding refunds or returns, please contact us:
- Email: support@crownely.shop
- Phone: +1 (507) 555-8392
- Address: 313 7th St W, Canby, MN 56220, United States
Final Agreement
By purchasing from Crownely, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Business Details
Business Name: Crownely
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (507) 555-8392
Business Email: support@crownely.shop
Business Address: 313 7th St W, Canby, MN 56220, United States