At Crownely, we aim to provide a fair and transparent return process for our customers. This Return Policy explains the conditions, timelines, and responsibilities associated with returning products purchased from our website.
By placing an order on Crownely, you agree to the terms outlined in this Return Policy.
Return Eligibility
Eligible Items
Items are eligible for return if they meet all of the following conditions:
- Returned within the allowed return window
- Unused, unworn, and unwashed
- In original condition and packaging
- Free from damage, stains, or odors
Items that do not meet these requirements may be rejected.
Return Window
Return Timeframe
Customers may request a return within 60 days from the date of delivery.
Late Return Requests
Return requests submitted after the 60-day return window will not be accepted.
Return Process
Return Authorization
Before sending any item back, customers must contact Crownely customer support to receive return instructions.
Unauthorized returns may not be processed.
Packaging Requirements
Returned items must be securely packaged to prevent damage during transit. Crownely is not responsible for items damaged during return shipping.
Return Shipping Responsibility
Customer Responsibility
- Return shipping costs are fully the customer’s responsibility
- Crownely does not provide prepaid return labels
- Shipping charges paid by the customer are non-refundable
Customers are advised to use a trackable shipping method.
Restocking Fee
No Restocking Charges
Crownely does not charge any restocking fees. Approved returns are processed without hidden deductions.
Condition Inspection
Inspection Process
All returned items are inspected upon receipt to ensure compliance with this policy.
Return Approval Rights
Crownely reserves the right to approve or deny returns based on item condition and policy compliance.
Non-Returnable Items
Ineligible Returns
The following items are not eligible for return:
- Used, worn, or washed items
- Items returned without original packaging
- Items returned after the return window
- Items damaged due to misuse or negligence
Wrong or Incomplete Address
Customer Responsibility
Customers are responsible for providing accurate shipping details at checkout.
Crownely is not responsible for delivery issues caused by incorrect or incomplete addresses. Such cases are not eligible for returns.
Order Cancellation & Returns
Cancellation Policy
Once an order has been processed or shipped, it cannot be canceled and must follow the standard return process outlined above.
Policy Updates
Changes to Return Policy
Crownely reserves the right to update or modify this Return Policy at any time. Changes will be posted on this page and take effect immediately.
Contact Information
Customer Support
For return-related inquiries, please contact us:
- Email: support@crownely.shop
- Phone: +1 (507) 555-8392
- Address: 313 7th St W, Canby, MN 56220, United States
Final Acknowledgment
By purchasing from Crownely, you acknowledge that you have read, understood, and agreed to this Return Policy.
Business Details
Business Name: Crownely
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (507) 555-8392
Business Email: support@crownely.shop
Business Address: 313 7th St W, Canby, MN 56220, United States