At Crownely, we are committed to delivering your orders in a timely and transparent manner. This Shipping Policy outlines our processing times, shipping rates, delivery timelines, and customer responsibilities related to shipping.
By placing an order on our website, you agree to the terms described in this Shipping Policy.
Order Processing
Order Cut-Off Time
The daily order cut-off time is 5:00 PM. Orders placed after this time will be processed on the next business day.
Processing Time
Orders are processed within 1–2 business days, excluding weekends and public holidays.
Shipping Rates
Flat Rate Shipping Fee
We charge a flat shipping fee of $25 USD per order.
No Hidden Charges
All shipping costs are clearly displayed at checkout. Crownely does not apply any hidden or additional shipping fees.
Delivery Timeline
Transit Time
Once shipped, orders typically take 4–5 business days in transit.
Total Delivery Time
The total estimated delivery time is 5–7 business days, including processing and transit time.
Delivery timelines are estimates and may vary due to external factors beyond our control.
Shipping Confirmation & Tracking
Order Confirmation
After placing an order, you will receive an order confirmation email.
Tracking Information
Once your order has shipped, a tracking number will be sent to your registered email address.
Customers are responsible for monitoring tracking updates.
Shipping Address Accuracy
Customer Responsibility
Customers must ensure that the shipping address provided at checkout is complete and accurate.
Crownely is not responsible for:
- Lost packages
- Delayed shipments
- Failed deliveries
caused by incorrect or incomplete shipping addresses.
Undeliverable Packages
Incorrect Address Issues
If a package is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping charges.
No Refund Eligibility
Orders undeliverable due to customer error are not eligible for refunds.
Delivery Delays
External Factors
Delivery delays may occur due to weather conditions, carrier issues, customs clearance, or other unforeseen circumstances.
Crownely is not responsible for delays caused by shipping carriers or events beyond our control.
International Shipping
Availability
International shipping may be available to selected destinations. Availability and timelines may vary depending on the destination.
Customers are responsible for any applicable customs duties or taxes imposed by their country.
Lost or Damaged Packages
Carrier Responsibility
Once an order has been handed over to the shipping carrier, Crownely is not responsible for lost or damaged packages.
Customer Assistance
If your package is lost or damaged in transit, please contact the carrier directly using the tracking information provided.
Policy Updates
Changes to Shipping Policy
Crownely reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and take effect immediately.
Contact Information
Customer Support
For shipping-related inquiries, please contact us:
- Email: support@crownely.shop
- Phone: +1 (507) 555-8392
- Address: 313 7th St W, Canby, MN 56220, United States
Final Acknowledgment
By placing an order with Crownely, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
Business Details
Business Name: Crownely
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (507) 555-8392
Business Email: support@crownely.shop
Business Address: 313 7th St W, Canby, MN 56220, United States